Microsoft will cancel and refund inactive Xbox Game Pass accounts

Under pressure from UK regulator

The changes the CMA have secured include offering clearer information to customers about auto-renewal policies, offering pro-rata refunds to customers who cancel during a recurring 12-month sub, refunding and automatically cancelling unused accounts, and better information about price increases.

Here’s the full breakdwon, asshared by the CMA:

These changes are described as an “undertaking”, which means this is a “voluntary agreement” on Microsoft’s part to address the CMA’s concerns without the need for court action.

While the CMA is a UK regulator and changes will roll out in the UK first, a Microsoft spokespersonconfirmed to The Vergethat the improvements “will be available globally soon.”